frequently asked questions
Hotel information and all your booking details at a glance.
Booking details and facilities
Mobil: +43 (0) 699 / 1126 26 26
Telefon: +43 (0) 5583 / 30972 (from the rooms Tel. 030972)
- Bank details
Account holder: Hotel Anemone
IBAN: AT 733 7449 000 000 11585
BIC: RVVGAT 2B 449
UID-NR.: ATU 360 60 702
Pay the easy way witht:
Visa, Master Card, EC-Karte
- Cancellation policy
Upon receipt of our written booking confirmation, reservations are binding. The booking must be confirmed within 7 days by payment of a 40% deposit. It is strongly recommended that guests take out a holiday cancellation insurance policy to cover any potential cancellation costs.
All cancellations are governed by the official Austrian Hotel Contract Law.
Percentage of the total holiday cost in each case:
Free cancellations up to 3 months before the holiday start date
Between 3 months and 1 month before the holiday start date: 40%
Between 1 month and 1 week before the holiday start date: 70%
1 week before the holiday start date: 90%
In the case of delayed arrival and premature departure: 100%
Are welcome here
sharing their parents' room
up to 3 years of age: FREE
3 to 6 years: 55.00 €
7 to 9 years: 78.00 €
10 to 12 years: 100.00 €
13 to 15 years: 130.00 €
Extra bed for grown up from 16 years of age: € 140,- (on the sleeping-couch)
are welcome here.
Dogs are allowed in the rooms and on the terrace; a charge of € 35.- per night is made to cover cleaning costs (exclusive of food). Please note that your four-legged friends are not allowed in the restaurant.
- Early booking discount
Applies to bookings made at least twi months in advance.
Minus 5% early booking discount for 7 nights
Minus 7% early booking discount for 10 nights
Minus 10% early booking discount for 14 nights
Please note that the early booking discount is not valid from
24.12.2019 – 08.01.2020 and from 10.02.2020 – 23.02.2020.
There are 3 elevators in the hotel. Anemone and Emilie are connected by an elevator and walk interconnected.
2 elevators lead from the garage to the upper floors. You can walk to all rooms.
- Events / additional Christmas services
Every month some nice events, maybe there is something for you:
December from 15.12. Meditation, Yoga with Tina
24.12. Christmas party, champagne reception, gala dinner
31.12. New Year's Eve party, magician, champagne reception, gala dinner
07.01. Russian Christmas: gala menu, Russian food
- How to Find Us / Check in-Check out
- An enjoyable congestion-free drive; arrivals possible any day of the week
- Check in: 16.00
- Check out: 11.00
- Late check out surcharge: €50.- up to 13.00 and € 100.- up to 15.00
- Phone notification is requested in the case of arrivals after 18.00
- Feel free to arrive a day early! Please email us to determine availability
- room phone reception: Tel. 215 / 200
- Phone notification is requested in the case of arrivals after or before 18:00, Phone +43 5583 3539!
If you arrive by car, we ask you to give us the car key.
- Opening times
The hotel is open from December until May. We open from Saturday, 14.12.2019 for the winter season!
- Room occupancy
In basement single and single rooms grand lit – for 1 person.
In basement twin, twin room, double room, junior suite and suite – double occupancy prices apply to 2 persons
In triple and premium triple rooms prices apply to 3 persons.
In family rooms the prices apply to 2 adults and 2 children up to and including the age of 11..
- Room Categories
Layout and floor plans.
We would like to point out that no two rooms are exactly alike, and that the following examples are not necessarily correct for all rooms of that particular category. The floor plans of the rooms are diagramatic, and variations are always possible.
- Short breaks
Bookings of 1 to 4 nights incur a surcharge of 10%
No refunds are possible in the case of unused facilities.
Errors and modifications excepted!
Restaurant - enjoy the finest Austrian & international cuisine
Our chef de cuisine Sebastian with his crew cares for your well-being.
- Afternoon Snack
Every afternoon from 4.00 – 5.00 p.m., we are pleased to invite you to a snack!
- 5-course dinner to choose
Service/Kitchen: Tel. 340
We have already reserved a table: from 7.00 to 9.00 p.m. – candle light and finest wines – enjoy an evening in a great atmosphere. Help yourself as you wish – salads and vegetables with homemade dressings, various oils and vinegars at our buffet.
- spread and bread
- appetizer or soup
- choose meat, fish or vegetarian main course
- dessert or Lassi
- special selection of cheese and fruits
We are pleased to serve your children dinner from 6.00 p.m., please notify us in time! Our dining rooms are non smoking. Our Service-Team is looking forward to welcoming you and offering you our finest wines.
- Food Allergy
Please let us know if you have a Food Allergy, diabetes or if you need a special diet!
Please contact our Reception: Tel. 215 / 200
or our Service/Kitchen-Team: Tel. 340
- Good Morning-Breakfast buffet
enjoy our breakfast buffet 8.00 – 10.30 a.m.
- Lunch à la Carte Restaurant
daily from 11.30 –1.30 p.m.: Tel. 340
If the weather is good, we serve you on the sun terrace.
If you want to eat in another restaurant, please inform us a day in advance.
- Room Service
Service/Kitchen: Tel. 340
Please order the day before EUR 4,00 per tableau.